At Fire Dragon Coaching we understand that retail is different from any other type of selling because we have first-hand experience.   What’s more, we know how to use innovative NLP techniques to ensure your teams deliver excellence in customer service and excellence in sales; credit crunch or no credit crunch.

We understand that in retail you have just a few seconds to build a relationship with a customer and we can teach your team how to tailor service styles to get the sale and to keep customers coming back, time and time again.

We also know that Retail has been hit hard by reduced consumer spending over the last few months.  And yet, after working with us we’ll make sure your team feels 100% confident they can hit sales targets and build repeat business no matter what’s going on in the financial markets.  We’ll show your Managers how to boost morale by leading from the front and creating the optimum environment for their teams to enjoy their work and close more sales.

Excellence in Customer Service

·         Build rapport in just 7 seconds, without saying a word!

·         Develop awareness in all your senses – start using the eyes in the back of your head!

·         Make a customer feel like a guest in your own home – challenging the internet purchase with the personal touch!

·         When building trust is more important than a quick sale.

·         Deliver bad news and keep building the relationship.

·         Effectively work with feedback.

·         Read body language to know exactly when a customer wants help.

·         Building your personal brand – step into the advisor role.

Excellence in Sales

·         Learning the simple language of sales – say it the way you want it.

·         Use value based sales techniques to close the sale

·         Identify the buying decision strategy for each customer and then walk them through their natural buying process right to the till

·         Use the 5 step sales process to convert more sales

·         Identify the perfect point for up-sell, and introducing the right product in the right way.

·         Dramatically increase changing room conversion rates.

Excellence in Management

·         Get the team to buy-in to sales targets – however aggressive.

·         Quick tips to boost morale and empower every team member.

·         Learn how to identify the motivation strategy for each team member and how to activate it.

·         Create team rapport fast – and reduce staff turnover.

·         Know who you’re really employing at interview by asking the right questions.

·         Learn inject energy onto the shop floor in less than 1 minute.

·         Lead from front of house and get all the admin done.

·         Coach your team and build loyalty by creating a sense of belonging.

For more information or to make a booking contact us

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Call Us Now on 08456 435133